Terms of Service

Emelio · Last updated: July 12, 2026

These Terms of Service ("Terms") govern your use of the Emelio mobile application and related services (the "Service"), provided by Matt Reid ("Emelio", "we", "us"). By downloading or using Emelio, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility (13+)

You must be at least 13 years old to use Emelio. If you are under the age of majority where you live, you may use Emelio only with the involvement of a parent or guardian.

2. Your license to use Emelio

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial guitar practice and learning. You may not copy, resell, reverse-engineer, or redistribute the Service or its content except as allowed by law.

3. The AI tutor: important disclaimer

Emelio's tutor is an automated AI system, not a human teacher. Its feedback, lessons, and suggestions are generated automatically and may be incomplete, inaccurate, or wrong. Emelio is a practice aid and is not a substitute for professional music instruction. Do not rely on it as your sole source of truth or as a substitute for professional advice; you use its feedback at your own risk. Use your own judgment; play safely and stop if anything causes discomfort or pain.

4. Subscriptions, billing & renewals

Emelio offers optional paid subscriptions that unlock additional features. Subscriptions are sold and billed through the app store you downloaded Emelio from: Google Play on Android or the Apple App Store on iOS. When you subscribe:

The price, billing period (e.g. monthly or yearly), and any free-trial terms are shown to you before you confirm the purchase.
Your subscription automatically renews at the then-current price for the same period until you cancel. You are charged through your app-store account at the start of each renewal period.
You can cancel at any time in your app store (Google Play: Play Store → Subscriptions → Emelio → Cancel; iOS: Settings → your name → Subscriptions → Emelio), at least 24 hours before the current period ends to avoid the next charge. Cancelling stops future renewals; you keep access until the end of the paid period.
Payments, refunds, and cancellations are handled by the app store under its own policies. See the Google Play refund policy or Apple's refund process.
Refunds. Refund requests go through your app store under its policy. If the store can't resolve a billing issue for you, email support@emelio.ai and we'll help.

5. Your content

You retain ownership of the tabs, photos, and other content you upload. You grant us a limited license to store and process that content solely to provide the Service to you (for example, to convert an uploaded tab into a playable version). You are responsible for having the rights to any content you upload.

6. Copyright complaints

If you believe content available through Emelio infringes your copyright, email support@emelio.ai with a description of the work you believe is infringed, where the material appears in Emelio (enough detail for us to find it), and your contact information. We review complaints promptly and remove infringing material where appropriate. We may suspend or terminate the accounts of users who repeatedly upload infringing content.

7. Acceptable use

Don't use Emelio to break the law, infringe others' rights, upload content you don't have the rights to, or interfere with or misuse the Service.

8. Third-party services, availability & beta features

Parts of the Service, including the AI tutor, rely on third-party providers such as AI-model and cloud-infrastructure providers. We may change, suspend, or discontinue features of the Service, including where a provider changes its service, terms, or pricing. Some features may be labeled beta or experimental; they may change or be withdrawn and may be less reliable than the rest of the Service. We do not guarantee that the Service will be uninterrupted or error-free.

9. Disclaimers & limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMELIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA OR PROFITS, ARISING FROM YOUR USE OF THE SERVICE. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Your responsibility for what you upload

To the extent permitted by applicable law, you agree to compensate us for third-party claims, and reasonable related costs, caused by content you upload that infringes another person's rights or by your material breach of these Terms.

11. App store terms

Purchases and downloads through Google Play are also subject to the Google Play Terms of Service. Google is not a party to these Terms.

If you download Emelio from the Apple App Store, these additional terms apply:

These Terms are between you and us only, not with Apple Inc. ("Apple"), and Apple is not responsible for the app or its content.
The license in Section 2 is limited to use of the app on Apple-branded products that you own or control, as permitted by the App Store Terms of Service, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
Apple has no obligation to provide maintenance or support for the app; we are solely responsible for it.
If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation; any other claims, losses, or costs attributable to a failure to conform to a warranty are our responsibility.
We, not Apple, are responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to meet legal or regulatory requirements, consumer-protection claims, and claims that the app infringes a third party's intellectual-property rights.
You represent that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
You must comply with applicable third-party terms of agreement when using the app.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Our contact details for questions or complaints about the app are in Section 15.

12. Changes & termination

We may update these Terms or the Service. Material changes take effect when we post the updated Terms (reflected by the "Last updated" date). You may stop using Emelio at any time; we may suspend or terminate access for violations of these Terms.

13. Governing law & disputes

These Terms are governed by the laws of Switzerland, without regard to conflict-of-laws rules. If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live; nothing in these Terms, including this choice of law, takes away rights granted to you by those mandatory provisions. Disputes may be brought before the competent courts of Switzerland or, where mandatory consumer-protection rules so provide, the courts of your place of residence.

14. General

If a provision of these Terms turns out to be unenforceable, the rest stays in effect. We may assign these Terms to a successor of the Emelio business (for example, if a company is formed to run Emelio); you may not assign them. If we don't enforce a provision, that is not a waiver. These Terms are the entire agreement between you and us about the Service.

15. Contact

Emelio is provided by Matt Reid, Switzerland. Questions about these Terms: support@emelio.ai.