emelio · help
Fastest way to reach us: support@emelio.ai
Even faster: use Settings → Get Help → Contact support inside the app. It attaches your app version and device details so we can skip a round of questions. Feedback and song or lesson requests are welcome at the same address.
Through your device's microphone. When you start a Free Play session, Emelio listens to the room and analyzes your playing live: notes, chords, timing, and whether you're playing or talking. Audio streams only while a session you started is running; the details are in the privacy policy.
Either. There's nothing to plug in: if the microphone can hear your guitar, Emelio can work with it. For electric, playing through an amp at a comfortable volume works better than unplugged strings.
It happens. The teacher is an AI: it listens well and responds fast, but it can mishear a phrase or give advice a human teacher would quibble with. Treat it as a sharp practice partner rather than an authority, and when it gets something wrong we'd genuinely like to hear about it. Email support@emelio.ai.
Yes. Emelio renders tabs with synced playback: follow the cursor, loop a section, slow it down. You can import tab files or a photo of a tab, and there's a built-in library of songs and backing audio to play over.
See emelio.ai/delete-account for exactly what gets deleted and how. Privacy questions and data requests go to privacy@emelio.ai.
Sorry about that. Tell us and we'll fix it. Email support@emelio.ai with what you were doing when it broke, or use the in-app Contact support button so the diagnostics come along automatically.